Activity

1. andrea-marchionni

   moved this to Todo in NethVoiceon Sep 22, 2025
2. andrea-marchionni

   added this to NethVoiceon Sep 22, 2025
3. andrea-marchionni

   modified the milestones: NethVoice 1.4, NethVoice 1.6 on Sep 22, 2025
4. andrea-marchionni

   marked NethVoice Chat integration #7647 as a duplicate of this issue on Sep 22, 2025
5. andrea-marchionni

   added the

   Feature

   issue type on Sep 22, 2025
6. andrea-marchionni

   added

   nethvoiceBug or features releted to the NethVoice projectBug or features releted to the NethVoice project

   nethvoice-ctiThe issue is related to NethLink (NethVoice Web client)The issue is related to NethLink (NethVoice Web client)

   milestone goal 👑This describes an announced milestone goalThis describes an announced milestone goal

   nethlinkThe issue is related to NethLink (NethVoice Desktop client)The issue is related to NethLink (NethVoice Desktop client)

   on Sep 22, 2025
7. andrea-marchionni

   modified the milestones: NethVoice 1.6, NethVoice 1.7 on Oct 28, 2025
8. compgeniuses commented on Dec 14, 2025

   

   compgeniuses

   on Dec 14, 2025

   More actions

   The Implementation of this functionality, could potentially also be ported into webtop chat interface as well, As an Alternative, or main to ejabberd.

   This would provide a consistent and coherent persistent chat interface, for messages.

   Once of the challenges i noticed with ejabberd as an IM chat interface is, message on external chat tools, those from webtop, and others, are not entirely persistent, in that, context is lost.

   Unless its only a me problem, i beleive matrix as the main chat interface, would persist, on webtop, nethcti, nethlink, among other mobile and web interfaces including nextcloud, which is majorly used in NS.

   Looking forward to this implementation, it would be a game changer.

   👍React with 👍1Reacted by Giacomo Sanchietti
9. andrea-marchionni

   modified the milestones: NethVoice 1.7, NethVoice 1.8 on Feb 27, 2026
10. edospadoni

    self-assigned this

    on Oct 6, 2026
11. andrea-marchionni commented on Oct 6, 2026

    

    andrea-marchionni

    on Oct 6, 2026

    Author

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    In the QManager Customer Management tab, remember to restore the ability for the QManager to report missed calls via chat to the agents of the specific queue.

    👍React with 👍1Reacted by Edoardo Spadoni
12. edospadoni commented on Oct 21, 2026

    

    edospadoni

    on Oct 21, 2026

    Member

    More actions

    Test

    Release: https://github.com/nethesis/ns8-nethvoice/releases/tag/1.8.0-testing.2 (CTI v1.0.0)
    NethLink builds (Windows, macOS x64/arm64, Linux): NethServer/nethlink#229 (comment)

    Setup: NethVoice updated to 1.8.0-testing.2; operators A, B, C (C with a profile picture), a CTI operator group with A and B, a queue with A and B as agents; A in the CTI on two browsers, B in the CTI and in NethLink (builds above), C in the NethVoice app (Android and iOS). Repeat the CTI checks in light and dark theme, IT and EN.

    Test Case 1 - Enable the chat

    • Before enabling: no Messages entry in the CTI, no chat in NethLink, the app provisioning has no messaging fields
    • Integrations page: enable Chat, save; retention (days), upload quota (MB) and largest file (MB) are shown with their defaults
    • Wizard, profiles: the Chat permission is shown; a profile without it hides the chat from its users in CTI and NethLink
    • After enabling: the Messages entry appears in the CTI and the chat dock appears

    Test Case 2 - 1:1 chat

    • A starts a chat with B from Messages > New chat, from the operator card (Chat button) and from the operator drawer (Open chat)
    • Messages arrive both ways in real time, with the operator name and avatar
    • Presence dot follows the CTI status (online, busy, DND, offline)
    • Typing indicator, delivered and read ticks
    • Reply to a message, react with an emoji, emoji shortcodes (e.g. :+1:) are converted
    • A's second browser shows the same conversation and the same unread state
    • Reload: history is loaded, scrolling up loads older messages

    Test Case 3 - Attachments and voice notes

    • Send an image, a PDF and several files at once with a caption: one message, each file downloadable
    • A file larger than the "largest file" limit is refused with a message
    • Record and send a voice note (Chrome, Firefox, Safari); B plays it
    • Drag and drop a file on the chat window

    Test Case 4 - Groups

    • A creates a group with B and C, with a name and a picture; all members see it
    • Owner renames the group, changes the picture, adds and removes members; the removed member sees "No longer in this group" and cannot write
    • A member leaves; the owner deletes the group: it disappears for everyone
    • Owner leaves: ownership passes to another member
    • Group ticks: read only when all the other members have read
    • Group header: click shows the group details drawer

    Test Case 5 - CTI groups and queues

    • The CTI operator group appears as a group chat for its members, with the group name
    • Add/remove an operator from the CTI group in the wizard: the chat member list follows within a couple of minutes
    • Rename and delete the CTI group: the chat follows
    • The queue appears as a "Queue - " chat for its agents, with the queues icon
    • CTI group and queue chats cannot be deleted or left from the Messages menu

    Test Case 6 - Messages page (CTI)

    • Click on a row or on "Open chat": the chat opens in the island
    • ⋮ menu: Mute/Unmute notifications, Operator details / Group details / Queue details (opens the right drawer), Delete / Leave
    • Unread badge on the row and on the Messages nav entry
    • Pagination and page size
    • Search by name, by username and by message text: matches are highlighted, the row shows the newest match and the count; a skeleton is shown while searching and "No results" when nothing matches
    • Click on a search result opens the chat at the found message

    Test Case 7 - Search in a chat

    • Search icon in the chat header: matches highlighted in yellow, the current one has a border, arrows move between results ("n of total")
    • Works in 1:1 and group chats, including older messages not loaded yet
    • Closing the search or clearing the text removes highlight and border

    Test Case 8 - Island in the CTI

    • Chat heads dock: open, minimize, close, drag; "+N more chats" when there are many
    • Pin to side panel: the chat moves to the right rail, heads in the rail; Unpin restores the floating dock
    • Toast for a new message when the chat is not open; muted chats give no toast and no sound
    • Call button in the chat header: calls B on the chosen device (Web phone, NethLink, Mobile); the call appears as a line in the chat ("You called B")
    • Web Push: with the CTI tab closed, a new message shows a browser notification; clicking it opens the chat

    Test Case 9 - NethLink

    • Chat entry in the sidebar with the conversation list, unread badges, delete/leave
    • The chat window opens bottom-right, can be dragged anywhere, also to a second monitor; it stays where it is dropped, no flicker or duplicate on drop
    • Moving the mouse over the dock and the open chat: no scrollbar flash, no jumps; clicks on the transparent area around it reach the window below (Windows, macOS)
    • Command bar: chat icon on operator rows, Ctrl/Cmd+Enter opens the chat
    • With NethLink online, "Chat" in the CTI opens the chat in NethLink (one island at a time); NethLink closed, the CTI island is used again
    • A system without the chat (chat disabled or older NethVoice): no chat entry and no errors

    Test Case 10 - NethVoice app

    • Log in with QR code and with password: the Messages section is available (with 2FA only the QR code login works)
    • Send and receive 1:1 messages with A and B; messages sent from the app appear in the CTI and vice versa
    • Receive group messages
    • Attachments and voice notes both ways
    • Push notification with the app in background and closed
    • On a system without the chat the app provisioning is unchanged and login works as before

    Test Case 11 - Operator removed

    • Remove operator C from NethVoice: after the grace period (24h) C's chats show "No longer active" and the composer is read only; history stays
    • If C owned a group, ownership passes to another member

    Test Case 12 - Backup, restore and update

    • Backup and restore the module: conversations, groups and attachments are restored
    • Update from the previous release: chat ports are allocated, other services keep working, the chat stays off until enabled
    • Disable the chat in Integrations: chat services stop and CTI, NethLink and app hide the chat; enable again: history is still there
13. edospadoni

    added

    testingPackages are available from testing repositoriesPackages are available from testing repositories

    on Oct 21, 2026
14. edospadoni

    assigned

    andrea-marchionni

    and unassigned

    edospadoni

    on Oct 21, 2026
15. nethbot

    moved this from In Progress to Testing in NethVoiceon Oct 21, 2026
16. tonyco97 commented on Oct 22, 2026

    

    tonyco97

    on Oct 22, 2026

    More actions

    Testing image:

    ghcr.io/nethesis/nethvoice:1.8.0-testing.21
    

    Install command:

    api-cli run update-module --data '{"module_url":"ghcr.io/nethesis/nethvoice:1.8.0-testing.21"  , "instances":["nethvoice<ID>"], "force": true}'