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NethCTI: Company contacts are displayed as "-" in CTI and mobile app #8165
Contacts created from CTI as type "Company" are displayed with the name "-" both in CTI and in the NethVoice mobile app.
Steps to reproduce
From CTI, create a new contact.
Set the contact type to "Company".
Fill in the "Company" field.
Fill in the "Work phone" field.
Save the contact and check it in CTI and in the NethVoice mobile app.
Expected behavior
The contact should be displayed using the company name.
Actual behavior
The contact name is displayed as "-" in CTI and in the NethVoice mobile app. On the mobile app, "-" is used as a fallback because no valid contact name is found.
Setup: NethVoice with the updated ctiapp-authproxy, a CTI user logged in the NethVoice mobile app. Phonebook changes may need the contact count to change (or a proxy restart) before the app downloads the phonebook again.
Test Case 1 - Company contact created from CTI
From CTI create a contact of type Company, fill Company and Work phone, save: contact saved
Refresh the phonebook in the app and search the company: contact listed with the company name, not "-"
Open the contact in the app: work phone present and callable
Test Case 2 - Existing company contacts
Check a company contact created before the update (e.g. "2M RAPPRESENTANZE ARREDAMENTI"): listed with the company name
Test Case 3 - Person contacts (regression)
Contact with name and surname: shown as "Name Surname"
Contact with a dash inside the name (e.g. "Anna-Maria"): name shown unchanged
Contact with only company and empty name (centralized phonebook): shown with the company name
Test Case 4 - CTI (regression)
Same company contacts in CTI phonebook: shown with the company name as before
Activity
tonyco97 commentedon Oct 22, 2026
Testing image:
Install command:
tonyco97 commentedon Oct 23, 2026
Test
PR: nethesis/ctiapp-authproxy#25
Setup: NethVoice with the updated ctiapp-authproxy, a CTI user logged in the NethVoice mobile app. Phonebook changes may need the contact count to change (or a proxy restart) before the app downloads the phonebook again.
Test Case 1 - Company contact created from CTI
Test Case 2 - Existing company contacts
Test Case 3 - Person contacts (regression)
Test Case 4 - CTI (regression)