From 2ff091dfc5df4917ea923e61a0305802e92ec78c Mon Sep 17 00:00:00 2001 From: karamouche Date: Mon, 28 Sep 2026 14:19:10 -0400 Subject: [PATCH 1/6] docs(data-retention): update title and meta description --- chapters/limits-and-specifications/data-retention.mdx | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/chapters/limits-and-specifications/data-retention.mdx b/chapters/limits-and-specifications/data-retention.mdx index c484b56..8c7edb5 100644 --- a/chapters/limits-and-specifications/data-retention.mdx +++ b/chapters/limits-and-specifications/data-retention.mdx @@ -1,6 +1,7 @@ --- -title: Data retention -description: "Data retention policies and zero data behavior" +title: Data retention and zero data retention +description: "Understand Gladia retention windows for audio, transcripts and metadata, Enterprise zero data retention, callback delivery and retrieval limitations." +sidebarTitle: Data retention --- To provide transcription services, Gladia processes several types of data: From e62c41c7261f18ddc9f0c25f382c40f661bcbc37 Mon Sep 17 00:00:00 2001 From: karamouche Date: Mon, 28 Sep 2026 14:19:20 -0400 Subject: [PATCH 2/6] docs(data-retention): clarify opening paragraph --- chapters/limits-and-specifications/data-retention.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/chapters/limits-and-specifications/data-retention.mdx b/chapters/limits-and-specifications/data-retention.mdx index 8c7edb5..2007d92 100644 --- a/chapters/limits-and-specifications/data-retention.mdx +++ b/chapters/limits-and-specifications/data-retention.mdx @@ -4,7 +4,7 @@ description: "Understand Gladia retention windows for audio, transcripts and met sidebarTitle: Data retention --- -To provide transcription services, Gladia processes several types of data: +Gladia's data retention depends on the plan and the type of data. Audio and transcript retention are separate from API metadata and operational logs. Enterprise customers can request custom retention or zero data retention. Under the documented zero-retention workflow, results are delivered through callbacks and are not available for later retrieval through the API or playground. The data types are: - **Audio input**: Audio files or audio streams provided for transcription - **Transcription output**: Text, timestamps, words, utterances From 094bc1c0d0fca80f0a0b01452867024e955bb5c8 Mon Sep 17 00:00:00 2001 From: karamouche Date: Mon, 28 Sep 2026 14:19:27 -0400 Subject: [PATCH 3/6] docs(data-retention): separate standard, custom, and zero retention options --- chapters/limits-and-specifications/data-retention.mdx | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/chapters/limits-and-specifications/data-retention.mdx b/chapters/limits-and-specifications/data-retention.mdx index 2007d92..dbfaa28 100644 --- a/chapters/limits-and-specifications/data-retention.mdx +++ b/chapters/limits-and-specifications/data-retention.mdx @@ -13,8 +13,9 @@ Gladia's data retention depends on the plan and the type of data. Audio and tran The duration for which your data is stored depends on your plan type. You have two main options for data retention: -- **Standard data retention:** Data is stored according to the default windows below (by plan and data type). Audio files and transcripts remain retrievable through the API and the [Gladia playground](https://app.gladia.io/?utm_campaign=197609689-Website&utm_source=documentation&utm_content=sign-up) for that window. Enterprise customers can request a custom retention period. The minimum custom value is 0, which means data is deleted within 24 hours. -- **Zero data retention:** Data storage is minimized at all stages, avoiding temporary storage whenever possible. All data is deleted immediately after processing. +- **Standard retention:** Audio and transcripts remain retrievable during the default retention window for your plan and data type. +- **Custom retention (Enterprise):** Enterprise customers can request a custom period. A custom value of zero means deletion within 24 hours; it does not mean immediate deletion. +- **Zero data retention (Enterprise):** This separate option uses ephemeral processing and immediate deletion after processing, as described below. It is not the same as a custom retention value of zero. Only Enterprise users are eligible for custom data retention and the zero data retention option. From 1ab908be719d44cd898a69e255dda489c369c83d Mon Sep 17 00:00:00 2001 From: karamouche Date: Mon, 28 Sep 2026 14:19:30 -0400 Subject: [PATCH 4/6] docs(data-retention): normalize zero data retention heading casing --- chapters/limits-and-specifications/data-retention.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/chapters/limits-and-specifications/data-retention.mdx b/chapters/limits-and-specifications/data-retention.mdx index dbfaa28..9ee0517 100644 --- a/chapters/limits-and-specifications/data-retention.mdx +++ b/chapters/limits-and-specifications/data-retention.mdx @@ -45,7 +45,7 @@ By default, paid accounts keep audio and transcripts for a shorter window, while | API Metadata | 1 year | Request IDs, timestamps, and processing status only | | Logs | Limited period | Operational logs for service quality and reliability | -## Zero Data Retention behavior +## Zero data retention behavior When Zero Data Retention is enabled, Gladia processes data ephemerally; no data is stored at rest. From 7128beb51c697290a852d68997fa8402624e829d Mon Sep 17 00:00:00 2001 From: karamouche Date: Mon, 28 Sep 2026 14:19:34 -0400 Subject: [PATCH 5/6] docs(data-retention): add zero data retention integration guidance --- chapters/limits-and-specifications/data-retention.mdx | 2 ++ 1 file changed, 2 insertions(+) diff --git a/chapters/limits-and-specifications/data-retention.mdx b/chapters/limits-and-specifications/data-retention.mdx index 9ee0517..e8fc04a 100644 --- a/chapters/limits-and-specifications/data-retention.mdx +++ b/chapters/limits-and-specifications/data-retention.mdx @@ -55,3 +55,5 @@ When Zero Data Retention is enabled, Gladia processes data ephemerally; no data - **Transcription results delivered only via callbacks**: The only way to receive transcription results is through callbacks; they cannot be retrieved by any other means. Once the result is delivered, the audio, transcript, and metadata cannot be accessed. + +For pre-recorded transcription with zero data retention, use an external audio URL and deliver results through a callback. File upload is unavailable under zero data retention, and results cannot be retrieved later through the API or playground. See the [pre-recorded request reference](/api-reference/v2/pre-recorded/init). From a29a2a5f33bb4264c709def9555b3b15d09b2180 Mon Sep 17 00:00:00 2001 From: karamouche Date: Mon, 28 Sep 2026 14:19:41 -0400 Subject: [PATCH 6/6] docs(data-retention): link compliance hub and pricing --- chapters/limits-and-specifications/data-retention.mdx | 2 ++ 1 file changed, 2 insertions(+) diff --git a/chapters/limits-and-specifications/data-retention.mdx b/chapters/limits-and-specifications/data-retention.mdx index e8fc04a..c96176b 100644 --- a/chapters/limits-and-specifications/data-retention.mdx +++ b/chapters/limits-and-specifications/data-retention.mdx @@ -57,3 +57,5 @@ When Zero Data Retention is enabled, Gladia processes data ephemerally; no data Once the result is delivered, the audio, transcript, and metadata cannot be accessed. For pre-recorded transcription with zero data retention, use an external audio URL and deliver results through a callback. File upload is unavailable under zero data retention, and results cannot be retrieved later through the API or playground. See the [pre-recorded request reference](/api-reference/v2/pre-recorded/init). + +For current security attestations, data residency information, and agreements, see the [compliance hub](https://www.gladia.io/compliance-hub). Plan eligibility for custom retention and zero data retention is listed on [Pricing](https://www.gladia.io/pricing). Choosing a retention setting does not by itself establish your application's overall legal compliance.