support.md

layout	home
title	Commercial Support & Services
description	Get support for OpenAM, OpenDJ, OpenIG, OpenIDM and OpenICF. Free community help on GitHub, plus SLAs, consulting, implementation and migration from approved independent vendors.
keywords	Open Identity Platform support, OpenAM commercial support, OpenDJ enterprise support, OpenAM SLA, OpenAM consulting, OpenIG support, OpenIDM support, IAM support vendors, OpenAM migration services, ForgeRock migration support
lastmod	2026-07-28
service_schema	true
faq	q a Is Open Identity Platform free to use? Yes. Every product is open source under the CDDL license — no license fees and no vendor lock-in. Commercial support is entirely optional. q a How do I get free help? Ask the community on GitHub Discussions and read the documentation. There is no cost, and no account beyond a free GitHub login is required. q a Who provides commercial support? Independent, approved vendors listed on this page provide SLAs, consulting, implementation, and migration services. They are separate companies, not the project itself. q a How are the vendors chosen and ordered? Vendors come from the project's official Approved Vendor List and are shown here in alphabetical order. Listing is not an endorsement, and the order implies no ranking.
navbar	support_active active

Support & Services

Open Identity Platform is free and open source. Get help the way that suits you — ask the community at no cost, or engage an approved independent vendor for SLAs, consulting, and migration. One platform, two paths to support.

Migrating from ForgeRock? See the ForgeRock alternative & migration path to map your stack to Open Identity Platform.

Free community support

Start here — it's free, and most questions are answered by the people who build the software.

GitHub Discussions

Ask questions, share deployments, and get help from maintainers and the wider community.

Open Discussions

Documentation

Guides, references, and how-tos for every product — from first install to production tuning.

Read the docs

Issue trackers

Report a bug or request a feature directly in the product's repository on GitHub.

Browse repositories

Commercial support vendors

Independent companies offering SLAs, consulting, implementation, and migration services.

Vendors are independent companies from the project's official Approved Vendor List, shown in alphabetical order. Listing here is not an endorsement, and the order implies no ranking. The location shown is each vendor's headquarters — most serve clients worldwide, so choose All to see everyone.

All Europe Americas Asia-Pacific CIS

{%- assign mail_subject = "Open Identity Platform commercial support enquiry" | uri_escape -%}

{% for v in site.data.vendors %}

{{ v.region_label | escape }}

{{ v.name | escape }}

• {{ v.country | escape }}
• {{ v.languages | escape }}

Email {{ v.name | escape }} Visit website

{% endfor %}

Frequently asked questions

{% for item in page.faq %}

{{ item.q }}

{{ item.a }}

{% endfor %}

<script> (function () { // Region filter — toggles cards; never reorders. var buttons = document.querySelectorAll('.region-filter .btn'); var cols = document.querySelectorAll('.vendor-col'); buttons.forEach(function (btn) { btn.addEventListener('click', function () { var region = btn.getAttribute('data-region'); buttons.forEach(function (b) { var selected = b === btn; b.classList.toggle('active', selected); b.setAttribute('aria-pressed', selected ? 'true' : 'false'); }); cols.forEach(function (col) { var show = region === 'all' || col.getAttribute('data-region') === region; col.classList.toggle('d-none', !show); }); }); }); // Timezone hint — flags the vendor whose HQ region matches the visitor's timezone. // A hint only: it never hides or reorders anything. try { var tz = Intl.DateTimeFormat().resolvedOptions().timeZone || ''; var prefix = tz.split('/')[0]; var map = { 'Europe': 'europe', 'America': 'americas', 'Asia': 'apac', 'Australia': 'apac', 'Pacific': 'apac' }; var region = map[prefix]; // CIS zones report under Europe/Asia prefixes; refine the common ones. if (/Moscow|Kaliningrad|Samara|Volgograd|Saratov|Astrakhan|Yekaterinburg|Minsk|Kyiv|Kiev|Simferopol/.test(tz)) { region = 'cis'; } if (region) { document.querySelectorAll('.vendor-col[data-region="' + region + '"] .card-body').forEach(function (body) { var ribbon = document.createElement('div'); ribbon.className = 'vendor-tz-ribbon'; ribbon.textContent = 'Closest to your timezone'; body.insertBefore(ribbon, body.firstChild); }); } } catch (e) { /* timezone hint is best-effort */ } })(); </script>